A message to our customers during COVID-19 pandemic
We are living in a very difficult time, the situation is unprecedented. As a business we want to balance a duty of care to our employees and partners whilst continuing to provide support to our customers. I deliberately use the word customer because we have a slightly old fashioned view of a customer as a long term partner rather than a client, which implies a purely commercial relationship.
We are monitoring developments constantly and adhering to government advice. Our intention is to remain operational for as long as possible to provide transport and logistics support to our business and media partners as well as the wider community. As the situation develops, we will continue to follow the advice from central government and adapt accordingly.
Some of the practical measures that we are implementing include:
- Working in crews of no more than two people as far as possible.
- Staggering start / finish times to minimise contact between staff.
- Working from home where possible.
- Reduced working hours.
- Regular cleaning and disinfecting of surfaces.
- Ensuring that everyone has appropriate PPE.
The health and wellbeing of all our staff members is extremely important to us. A few colleagues are self-isolating, and we fully support them with that, whilst others who still wish to work are being deployed but in smaller teams.
We are still dealing with customers who need our services at short notice for contingency, disaster recovery and the distribution of home working kit. In terms of contact, we expect all email communication to continue as usual and we are using Zoom & Microsoft Teams for video conferencing within the business and with our customers.
Thank you to our staff, our customers, our partners & supply chain. We will all get through this together.
